Refund & Cancellation Policy

1. Digital Product Nature

The Moon Knows sells digital readings, Books, memberships, and downloadable artwork. Digital access can begin immediately, so these products cannot be returned like physical goods. This policy does not limit mandatory consumer rights that apply where you live.

2. Review Before Purchase

Reading products show a free personalized page and contents preview. Artwork products provide an interactive preview. Please check names, dates, birth time, place, product description, and displayed price before checkout.

3. When We Issue Refunds

Despite the digital nature of our products, we want every customer to be satisfied. We will issue a full refund in the following cases:

• Technical issues: The downloaded file is corrupted, blank, or does not match the on-screen preview
• Delivery or access failure: You were charged but cannot access the purchased reading, Book, membership, or file, and we cannot resolve it
• Duplicate charge: You were accidentally charged more than once for the same product

4. When Refunds Are Not Applicable

Refunds will generally not be issued for:

• Change of mind after digital access or download has begun, where local law permits
• Dissatisfaction with content or artwork that matches the personalized preview and product description
• Failure to review the preview before purchasing
• Issues caused by your printer or print service (color differences, paper quality, etc.)

5. Cancellation

Before payment, close the Dodo checkout to cancel. One-time digital purchases cannot normally be cancelled after access begins, subject to mandatory law.

Moon+ can be cancelled to stop future renewals. Access continues through the paid term unless the payment is refunded or reversed. Cancelling does not automatically refund a completed renewal.

6. How to Request a Refund

To request a refund, email us at hello@themoonknows.com with:

• Your Dodo order or payment number
• The email address used for purchase
• A description of the issue
• Screenshots if applicable

We aim to respond within two business days. Approved refund timing depends on Dodo Payments and your bank or card issuer.

7. Refund Method

Approved refunds are processed through Dodo Payments, our merchant of record, and normally return to the original payment method. Processing time depends on Dodo and your bank or card issuer.

8. Bundles and Order Bumps

Products bought together may be reviewed as one transaction. Whether a partial refund is available depends on the items, delivery status, Dodo capabilities, and applicable law.

9. Contact

For refund requests or questions about this policy:

Email: hello@themoonknows.com