Checking your purchase
Your download appears only after Dodo confirms the payment.
Your keepsake
High-resolution PNG generated by your chosen editor
Saved to this device so you can re-download it here.
We could not verify a paid keepsake for this browser.
Return using the success link from Dodo, or sign in with the purchase email to restore an existing order. A checkout page or product code alone never unlocks a file.
Cannot find it? Email hello@themoonknows.com with the order number from your Dodo receipt. We aim to respond within two business days.
Delivery policy
How The Moon Knows delivers digital keepsakes.
Digital after verification. Every keepsake is a digital download. The file is generated on your device and becomes available after Dodo confirms payment, so nothing ships from us. Checkout and your receipt are handled by Dodo Payments, our merchant of record.
File and quality
- High-resolution PNG; exact pixels and aspect ratio vary by editor and layout
- No physical print size is embedded; use the pixel-based 300-PPI guidance shown in the editor
Print it anywhere
- A local print shop, an online print lab, or a home inkjet
- For self-printed files we cannot control colour or paper variations from your chosen printer
Something wrong? Check your email (including spam) for the Dodo receipt, then email hello@themoonknows.com with your order number. We aim to respond within two business days. See also our refund policy.