Contact Us

Have a question, need help, or want to request a refund? We're here to help.

Email

hello@themoonknows.com

We aim to respond within two business days.

What we can help with

Order & Payment Issues

Problems with Dodo checkout, Book access, account recovery, downloads, or payment confirmation.

Refund Requests

Include your order number and reason. See our Refund Policy.

Product Questions

Questions about readings, your Book, Moon+, keepsake sizes, print quality, or file formats.

Technical Support

Issues with astrology calculations, Book recovery, creators, downloads, or browser compatibility.

Tips for a faster response

  • 1.Include your Dodo order or payment number if you have one.
  • 2.Describe the issue clearly: what you expected versus what happened.
  • 3.Attach a screenshot if the issue is visual.
  • 4.Mention which browser and device you're using.

Business: The Moon Knows

Website: themoonknows.com

Email: hello@themoonknows.com