Contact Us

Have a question, need help, or want to request a refund? We're here to help.

Email

hello@themoonknows.com

We typically respond within 24 hours.

What we can help with

Order & Payment Issues

Problems with your purchase, download links, or payment confirmation.

Refund Requests

Include your order number and reason. See our Refund Policy.

Product Questions

Questions about poster sizes, print quality, customization options, or file formats.

Technical Support

Issues with the poster creator, downloads not working, or browser compatibility.

Tips for a faster response

  • 1. Include your order/receipt number from Payhip if you have one.
  • 2. Describe the issue clearly — what you expected vs. what happened.
  • 3. Attach a screenshot if the issue is visual.
  • 4. Mention which browser and device you're using.

Business: The Moon Knows

Website: themoonknows.com

Email: hello@themoonknows.com